we develop and supply high-quality systems for decades of use in the metal industry, automotive engineering and mechanical and plant engineering.
With all our systems, we offer our customers full service in all areas - over the entire life cycle of our products. By providing lifelong support and service, we guarantee a high level of satisfaction for our customers and partners.
We offer our customers various service packages in different versions (basic or premium).
“Automation Security” includes an upgrade to the latest hardware and
software components to bring your system up to the
state of the art. Ongoing maintenance work
for the security of your system are covered.
Advantages at a glance:
// Continuous support
// Extension of the life cycle of your system
// Improved performance and stability of your system
// Increased security
With the BASIC package, we ensure that your system is upgraded - hardware and software. Even old systems can be brought up to the latest state of the art to extend their service life. This upgrade is the prerequisite for further maintenance and support from HAINZL.
Services:
// Infrastructure - Windows Security Patches
// Software - Remote Access Software - Update
// System - Test & Commissioning
// System - System Image
With the UPGRADE package, regular security updates and software upgrades are installed automatically. This keeps your system up to date in the long term and ensures maximum security with short installation and commissioning times.
Services:
All services of the “BASIC” package.
In addition:
// Infrastructure - PLC Unit Hardware Upgrade
// Infrastructure - Windows Upgrade
// Software - PLC Software Migration
// Software - LabView / HMI Migration
// Software - Upgrade OPC to ADS
// System - Integration
In the “Functional Upgrade” area, we offer you a comprehensive
analysis of your system and make recommendations for improving
product quality and machine performance.
Benefits at a glance:
// Inspection of system areas and automation
// Identification of system wear/ageing
// Inspection report incl. suggestions for improvement
// Maintenance of machine availability for many years
// Machine analysis and optimization
In the basic package, we provide you with a comprehensive analysis of your system
including recommendations and instructions for
longer life of your system.
Services:
// Detailed system check
// Proposal of Mechanical / Hydraulic Changes
// Proposal of Changes to Automation System
In addition to the analyses and recommendations, the PREMIUM package also includes the implementation and commissioning of the agreed measures.
Services:
All services of the “BASIC” package.
In addition:
// System Engineering & Implementation
// System Testing & Commissioning
Our technical support specialists are available to you
are available via our hotline service for remote support or, if required
also available on site.
Advantages at a glance:
// Technical support over the entire life cycle of the
life cycle of the equipment
// Flexible service support (ad-hoc or scheduled)
// Support from HAINZL-Group experts
// Commercial framework conditions for fast and
and pragmatic support
In the basic package, we provide you with comprehensive technical support for your system - during our working hours and via the ticket system.
Services:
// Professional System Support
// Trouble Shooting during working time
// Ticket system
In the PREMIUM package, we prioritize your concerns and are at your
available to you in the event of difficulties and problems. On
request or by individual agreement, we will provide you with
a specialized technician who will come directly to your site in an emergency.
Services: All services of the “BASIC” package.
Additional:
// 12/5 availability of Skilled Technicians on our PTS Hotline
// Priority Troubleshooting from our specialised
competence (08:00 a.m. - next working day)
// On request: Priority On Site Support (24h + Traveling time)
With AUTOMATION SUPPORT, our hotline service and our teams offer
and our teams offer reliable remote support for automation and automation software.
automation and automation software. The prerequisite
is that your system (software/hardware + components)
is up to date (requirement 01 and 03).
Advantages at a glance:
// Technical support over the entire life cycle of the
life cycle of the equipment
// Flexible service support (ad-hoc or planned)
// Support from automation experts
// Framework conditions for fast and
pragmatic support
In the basic package, we provide you with comprehensive support for your
automation software - remotely and during our working hours.
Services:
// Professional Remote Support
// Remote Trouble Shooting during working time
// Remote Connection
// Access to HAINZL Automation Specialists
In the PREMIUM package, we prioritize your concerns and are available to help you with software problems. On request or by individual agreement, we will provide you with our assistance on site.
Services:
All services of the “BASIC” package.
In addition:
// Priority Support Slots for remote Software Troubleshooting
// Minor Software Changes and Adoptions (10h)
// On request: Priority Support Slots for On Site Trouble Shooting
With our ANNUAL SERVICE & INSPECTION service, we offer
you an annual inspection and analysis of your system with
recommendations for action to extend the service life
and performance of your system. This also includes the corresponding
supply of spare parts.
Advantages at a glance:
// Inspection of the system areas and automation
of your systems
// Identification of system wear/ageing
// Inspection report incl. suggestions for improvement
// Long-term maintenance of system availability
// Replacement of spare parts, wearing parts and
consumables in OEM quality
The basic package includes a comprehensive health check of your
including a service report and a list of spare parts, wear parts and consumables.
Services:
// Remote or on-site system health check
// Check / Change of Consumables
// Check / Change of Wear Parts
// Definition of Full parts package
(consumables, wear parts, spare parts)
// Critical Spare Parts Package
// System Validation and Run In
// Service Report
The PREMIUM package also includes the calibration of all new components.
Services:
All services of the “BASIC” package.
Additionally:
// Calibration (Sensor Calibration)
// On request: Calibration (ISO 17025)
Our products, machines and systems are as versatile as we are. Our heart beats for mechatronics, from compact and reliable to complex and energy-efficient.
